430 - Tenant Admin. & Collections - Receivables Associate

Job Title: Receivables Associate
Reports To: Manager, Accounts Receivables
Department: Tenant Admin. & Collections

Assist in the area of Accounts Receivable including collection of receivables, preparation of statements and reporting.

Job Duties/


• Day to Day collections of your assigned tenant or portfolio (covering all aspects of collections);
• Responsible for the collection of outstanding receivables while utilizing the leasing, construction and accounting staff to assist in resolving tenant issues and concerns etc.;
• Assist in coordinating with bailiffs, lawyers etc.;
• Liaise with Accounting, Revenue, Tenant Administration, Property Management, and Accounts Receivable to ensure all teams are working seamlessly and in conjunction with each other to build a cohesive structure to ultimately streamline processes and reduce errors and omissions;
• Work closely with the Manager to ensure a solid understanding of tenant specific issues and play an integral role in reconciling and correcting these issues to the satisfaction of the related department heads.
• Review billings to tenants;
• Preparation of tenant statements, letters, defaults etc.;
• Fulfill reporting requirements to internal persons and outside partners;
• Preparation of audit reviews quarterly and full audit requests annually;
• Tracking of departmental Objectives to ensure we remain in line with corporate objectives and report monthly;
• Attend receivables meetings, as required;
• Special projects, as assigned.

Academic/Professional Requirements:

• College Diploma and/or bachelor’s degree;
• Additional designation and/or certification would be an asset.

Required Skills/Experience:

• Minimum of five years of experience in A/R, Tenant Administration and Revenue Coordination;
• Direct experience in commercial real estate accounting functions including but not limited to year end CAM and Tax reconciliations;
• Flexible;
• Able to multi-task;
• University or college diploma would be an asset;
• Team, dynamic and action-oriented;
• Well Organized, detail-oriented;
• Good oral and written communication skills with the ability to effectively communicate across all levels within and outside of the organization;
• Intermediate excel skills;
• Knowledge of Yardi would be an asset.

• Support – The expectation is that the Receivables Associate will assist in the day-to-day collections of outstanding receivables as well as significantly reduce the number of days outstanding for monthly rents. The Receivables Associate is expected to be an energetic and enthusiastic individual who demonstrates these qualities when performing their daily tasks.
• Ownership – The Receivables Associate is expected to demonstrate ownership qualities. The Receivables Associate must ensure that tenant’s pay all amounts due under their leases and take pride in completing a task to the best of their ability.
• Process Improvement– The Receivables Associate is expected to assist the Director, Accounts Receivable to improve the current processes that will result in reduced receivables.


The Receivables Associate must be client focused, advocate and communicate a positive image of the company, both internally and externally. The Receivables Associate shall take accountability for decisions made and conduct oneself in a respectful and ethical manner in representing the Trust’s interests. The Receivables Associate shall demonstrate entrepreneurialism and behave like an “owner” in carrying out daily tasks and responsibilities; demonstrating creativity and resourcefulness in achieving desired results. The Receivables Associate is expected to be a team player and work effectively with colleagues and associates in terms of input, sharing of ideas and working to achieve common goal.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation.

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