Maintenance Supervisor

Job Title: Maintenance Supervisor

Reports To: Director, Residential Property Management

Department: Residential Operations

Position Summary

This position will be located within the Vaughan Metropolitan Centre at SmartLiving’s newest development, The Millway. This 460+ rental apartment community features rental suites that accommodate different lifestyles and budgets, host resort-quality amenities, and offer an elevated service experience through technology and lifestyle programming.

The Maintenance Supervisor will enjoy variety in their day and promote a positive image of the company. They will assume responsibility to deliver a customer service experience of a best-in-class rental property, providing elevated customer service and resident experiences. The Maintenance Supervisor is expected to be a team player and people person, working collectively to achieve common goals. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences.


• Ensure compliance with applicable legislation such as the Ontario Building Code, Ontario Fire Code, Canadian Standards Association, Technical Standards Association, and Electrical Safety Authority

• Responsible for all work associated with maintenance IQ work orders

• Participate in the tendering process for capital work, maintenance contracts and any ongoing maintenance work

• Participate in special projects and be responsible for the maintenance, enhancements, and/or improvements of the physical conditions of the property

• Initiate and recommend approval of a purchase order and/or work orders.

• Ensure both the interior and exterior of the property are kept maintained, clean and orderly in a first class manner

• Perform and/or supervise minor mechanical and electrical works, drywall repairs, painting, carpentry, grounds maintenance, and other project/s as required.

• Respond in a prompt and effective manner to tenants’ requests for repair work in units

• Responsible for maintenance and cleaning unit turnovers

• Report to the Director, Residential Property Management regarding persistent maintenance problems

• In conjunction with the Director, Residential Property Management, conduct move-in, move-out, and annual unit inspections

• Monitor and purchase maintenance and cleaning supplies

• Monitor and operate building’s HVAC and automation systems

• Provide access to sub-contractors, as required

• Maintain unit and common area maintenance records

• Be available and participate in on-call emergency response during evenings/weekends for building emergencies

• Responsible for the supervision training and coordination of maintenance staff

• Perform other duties as assigned, in accordance with property objectives

Required Skills/Experience:

• Knowledge of current Ontario health and safety practices and procedures, with a focus on equipment maintenance and lockout procedures

• Must have hands-on M&E skills and ability to take on technical responsibilities as deemed necessary

• Experience in a green based Environmental Management Plan

• Excellent troubleshooting, problem-solving, and conflict management skills

• Ability to break down complex problems in a simplified way, conduct root cause analysis, and provide clear, well-thought-out recommendations.

• Strong, team-oriented leadership skills with presence and a bias for action

• Self-directed with ability to work autonomously and collaboratively and with a focus on results

• Ability to communicate in an open and authentic manner in all situations

• Experience handling high-rise building mechanical room equipment operations, maintenance, and repairs

Academic/Professional Requirements:

• Post-secondary certificate in Building Maintenance, Architectural Technology, Engineering Technology, or a related discipline or equivalent approved combination of education and experience

• Minimum five (5) years’ experience in the field of building maintenance and/or construction including working with various building trades


The Maintenance Supervisor must be client focused, advocate and communicate a positive image of the company, both internally and externally. The Maintenance Supervisor shall take accountability for decisions made and conduct oneself in a respectful and ethical manner in representing the Trust’s interests. The Maintenance Supervisor shall demonstrate entrepreneurialism and behave like an “owner” in carrying out daily tasks and responsibilities, demonstrating creativity and resourcefulness in achieving desired results. The Maintenance Supervisor is expected to be a team player and work effectively with colleagues and associates in terms of input, sharing of ideas and working to achieve common goal.

We are an equal opportunity employer committed to an inclusive and accessible recruitment and selection process. If you are contacted about an employment opportunity, please advise if you require accommodation.

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